Privacy Policy

At ADDITRON LTD, we are committed to protecting your privacy and handling your personal data securely, transparently, and in compliance with UK data protection laws (UK GDPR).

By using our website and services, you agree to this Privacy Policy.

About Us

  • Company Name: ADDITRON LTD
  • Location: United Kingdom
  • Registered Office:

    • ADDITRON LTD

                    No 12, The Tube, 86 North Street Manchester, M8 8RA, United Kingdom

  • We reserve the right to update this policy at any time
  • Continued use of our website means acceptance of any updates

Your Privacy Matters

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion (where legally permitted)
  • Restrict or object to data processing
  • Request a copy (data portability)
  • All requests are subject to identity verification
  • We respond within a reasonable timeframe

What Data We Collect

Personal Information

  • Name, address, postcode
  • Used for billing, shipping, and order processing

Email Address

  • Order confirmations and updates
  • Customer communication
  • Marketing emails (only with consent)

Phone Number

  • Delivery updates
  • Order-related communication only

Payment Information

  • Processed via secure third-party providers
  • We do not store full payment details

Technical Data

  • IP address and device information
  • Used for security and fraud prevention

Website Usage Data

  • Pages visited and browsing behaviour
  • Used to improve website performance

Customer Support Records

  • Emails, chats, calls
  • Used to improve service and resolve issues

How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Improve website functionality
  • Prevent fraud and ensure security
  • Communicate important order updates
  • We do not sell your personal data

Data Sharing

We may share your data with:

  • Delivery and logistics providers
  • Payment processing providers
  • Hosting and IT service providers
  • All partners are required to comply with data protection laws
  • Data may be shared if legally required or to protect our rights

Data Retention

  • Data is kept only as long as necessary
  • Used for:
    • Order fulfilment
    • Customer support
    • Legal and tax obligations
  • Some data may be retained for up to 7 years (financial regulations)

How We Protect Your Data

  • Secure servers and encrypted systems
  • Restricted access to authorised personnel
  • Continuous monitoring and updates
  • While we take strong precautions, no system is completely risk-free

Fraud Prevention & Legal Protection

We reserve the right to:

  • Monitor transactions for suspicious activity
  • Delay, cancel, or refuse orders if fraud is suspected
  • Share data with authorities where required
  • These measures protect both our customers and our business

Your Rights

You may:

  • Request access to your data
  • Request corrections or deletion
  • Restrict or object to processing
  • Request data export
  • Requests may be limited by legal obligations

Contact Us

Support Hours:

  • Monday – Friday: 9:00 – 17:00
  • We aim to respond within 1–2 working days

Policy Updates

  • This policy may be updated periodically
  • Please review this page regularly

Summary

  • Your data is handled securely
  • We do not sell your information
  • You remain in control of your data
  • We use trusted partners and systems only