Refund & Return Policy

At ADDITRON LTD, we aim to provide a reliable and transparent shopping experience. This Refund & Return Policy outlines the conditions under which returns, refunds, and exchanges are accepted. Please read this policy carefully alongside our Terms & Conditions before making a purchase.

Return Period

Our returns policy allows you to request a return within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

Requests made outside this period may not be eligible for a refund, except where required by law or covered under warranty.

Eligibility for Returns

To be eligible for a return:

  • The item must be unused, in the same condition as received
  • The item must be returned in its original packaging, including all accessories and components
  • Any sealed, vacuum-packed, or protective packaging must remain unopened
  • Proof of purchase (order confirmation or receipt) is required

Items must only be handled to the extent necessary to inspect them, as would be permitted in a retail environment.

Non-Returnable Items

We do not accept returns for certain items, including but not limited to:

  • Opened or used consumables (e.g. filaments, resins)
  • Items with broken seals or opened packaging
  • Customised or special-order products
  • Digital or downloadable products (if applicable)
  • Gift cards

These restrictions are in place to maintain product quality and safety standards.

Condition of Returned Items

Returned items must:

  • Be in resaleable condition
  • Be free from damage not caused during delivery
  • Include all original parts, packaging, and documentation

If items are returned in a condition that does not meet these requirements, we reserve the right to:

  • Refuse the return
  • Apply deductions, which may be up to 100% of the item value

Returns Process

To initiate a return:

  • Contact us at info@additron.co.uk before sending any items
  • Provide your order number and reason for return

Returns sent without prior authorisation may be rejected or delayed.

Items must not be returned directly to manufacturers.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be processed to the original payment method

Refund processing typically takes 7–14 working days, depending on your payment provider.

Original shipping costs are non-refundable unless required by law.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary
  • Contact your bank for further confirmation

If the issue persists, please contact us at info@additron.co.uk

Faulty or Damaged Items

If you receive a faulty or damaged product:

  • Contact us immediately with:
    • Order details
    • Description of the issue
    • Supporting photos or videos

We will:

  • Attempt to resolve the issue remotely where possible
  • Arrange collection at no cost if a fault is confirmed
  • Offer a replacement, repair, or refund where appropriate

This applies only to genuine product defects and not to misuse, normal wear and tear, or incorrect application.

Exchanges

We only offer exchanges for items that are:

  • Faulty
  • Damaged
  • Incorrectly supplied

Exchanges are subject to product availability.

Shipping Returns

  • Customers are responsible for return shipping costs unless the item is faulty
  • Shipping costs are non-refundable
  • We recommend using a tracked and insured service for higher-value items

We cannot guarantee receipt of returned goods without tracking.

Gifts

If an item was purchased as a gift and shipped directly to you:

  • You may receive store credit equivalent to the return value

If the item was not marked as a gift:

  • Refunds will be issued to the original purchaser

Important Notes

  • We reserve the right to:
    • Inspect all returned items
    • Refuse returns that do not meet our policy
    • Delay refunds until verification is complete
  • These conditions are in place to:
    • Protect product integrity
    • Ensure fair treatment for all customers

Contact Us

For any questions regarding returns or refunds:

Email: info@additron.co.uk
Support Hours: Monday – Friday, 9:00 – 17:00

We aim to respond within 1–2 working days